--- title: "Events" slug: "events-4" tags: ["Event Attendance", "Cancellation Rate", "Waitlist Management"] updated: 2026-01-29T11:11:52Z published: 2026-01-29T11:11:52Z canonical: "docs.thrivelearning.com/events-4" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.thrivelearning.com/llms.txt > Use this file to discover all available pages before exploring further. # Events The **Events** page provides collaborators with a full overview of event attendance, cancellations, waitlists, utilisation, as well as upcoming event performance across the next 31 days. It highlights: - how well event spaces are being filled - whether people are attending after registering - how often cancellations occur too late - why people cancel - how many users are currently waitlisted - detailed breakdowns of upcoming events, waitlists, and event statuses This page helps you monitor event health, identify utilisation concerns, and understand learner behaviour around attendance and cancellations. Visuals have a maximum lag of 6 hours, typically significantly less. --- ## **Filters** Use the filters at the top of the page to refine your dataset: - **Collaboration Name** — narrow reporting to events owned or managed by specific collaborations - **Author** — focus on events associated with particular content/event creators - **Event Title** — drill into a single event or compare performance across several - **Event Tag** — filter by event category - **Host** — analyse events run by specific facilitators These filters allow you to isolate behaviour across different teams, event types, or hosts. --- ## **Visuals** --- ### **What You Need to Know** This panel gives important context about the Events dataset: - The page shows **overview and details** of attendance, cancellations, and waitlists - The **next 31 days** is the default window for Utilisation Summary and Detail - This ensures focus on *upcoming* events and any unfilled capacity - Dataset information is available in the data dictionary - Scheduled exports should be limited for performance --- ### **Top Tips** Helpful guidance shown in the panel: - Use **Utilisation Summary** to find events in the next 31 days that still have unfilled spaces — these may benefit from additional promotion - Use **Utilisation Detail** for a quick view of upcoming events along with registered users - Pair this with **Event Detail** to view host and user data together --- ### **Utilisation Rate** Shows the percentage of total available event spaces that are filled (registered or attended). This helps answer: - Are we filling our sessions effectively? - Do some events consistently under-fill? ![](https://cdn.document360.io/3a0609fb-d96c-4ce1-aabe-d9338fb1e858/Images/Documentation/image(697).png?sv=2026-02-06&spr=https&st=2026-11-05T18%3A03%3A51Z&se=2026-11-05T19%3A03%3A51Z&sr=c&sp=r&sig=cvh3pwkjkmtV9I6ns6v0XCgcLgiy4mGgblvKbn23oeE%3D) --- ### **Attendance Rate** Shows the percentage of registered attendees who actually attended. Useful for monitoring: - which events have low attendance - where reminders or communication might help drive turnout ![](https://cdn.document360.io/3a0609fb-d96c-4ce1-aabe-d9338fb1e858/Images/Documentation/image(698).png?sv=2026-02-06&spr=https&st=2026-11-05T18%3A03%3A51Z&se=2026-11-05T19%3A03%3A51Z&sr=c&sp=r&sig=cvh3pwkjkmtV9I6ns6v0XCgcLgiy4mGgblvKbn23oeE%3D) **How to use this visual:** - Use explore and “add” content title and if looking to go more granular into multi session events “add” occurrence start date too - change start date column to “detailed” ![](https://cdn.document360.io/3a0609fb-d96c-4ce1-aabe-d9338fb1e858/Images/Documentation/image(699).png?sv=2026-02-06&spr=https&st=2026-11-05T18%3A03%3A51Z&se=2026-11-05T19%3A03%3A51Z&sr=c&sp=r&sig=cvh3pwkjkmtV9I6ns6v0XCgcLgiy4mGgblvKbn23oeE%3D) - look for events with low attendance - are these events having the time spent to mark attendance or was attendance low? - If attendance was genuinely low are they running too frequently, was the good enough comms and visibility to promote it? --- ### **Cancellation Breach Rate** Shows the percentage of cancellations that occurred **after the breach threshold** (i.e., cancellations too close to event start time). This helps identify: - last-minute drop-offs - wasted capacity - events where scheduling or reminders may need improvement ![](https://cdn.document360.io/3a0609fb-d96c-4ce1-aabe-d9338fb1e858/Images/Documentation/image(700).png?sv=2026-02-06&spr=https&st=2026-11-05T18%3A03%3A51Z&se=2026-11-05T19%3A03%3A51Z&sr=c&sp=r&sig=cvh3pwkjkmtV9I6ns6v0XCgcLgiy4mGgblvKbn23oeE%3D) --- ### **Cancellation Rate** Shows the percentage of cancellations across all registered users. ![](https://cdn.document360.io/3a0609fb-d96c-4ce1-aabe-d9338fb1e858/Images/Documentation/image(701).png?sv=2026-02-06&spr=https&st=2026-11-05T18%3A03%3A51Z&se=2026-11-05T19%3A03%3A51Z&sr=c&sp=r&sig=cvh3pwkjkmtV9I6ns6v0XCgcLgiy4mGgblvKbn23oeE%3D) --- ### **Total Waitlisted** Shows the number of learners currently on an **active waitlist** across all filtered events. ![](https://cdn.document360.io/3a0609fb-d96c-4ce1-aabe-d9338fb1e858/Images/Documentation/image(702).png?sv=2026-02-06&spr=https&st=2026-11-05T18%3A03%3A51Z&se=2026-11-05T19%3A03%3A51Z&sr=c&sp=r&sig=cvh3pwkjkmtV9I6ns6v0XCgcLgiy4mGgblvKbn23oeE%3D) --- ### **Average Days on Waitlist** Displays how long (on average) users remain on the waitlist. High values may indicate: - low movement - demand exceeding capacity - events needing more sessions ![](https://cdn.document360.io/3a0609fb-d96c-4ce1-aabe-d9338fb1e858/Images/Documentation/image(703).png?sv=2026-02-06&spr=https&st=2026-11-05T18%3A03%3A51Z&se=2026-11-05T19%3A03%3A51Z&sr=c&sp=r&sig=cvh3pwkjkmtV9I6ns6v0XCgcLgiy4mGgblvKbn23oeE%3D) --- ### **Why are people cancelling?** A donut chart showing cancellation **reasons**, such as: - manual cancellation - more important priority - annual leave - unable to attend - no longer required - leave of absence This helps identify behavioural patterns or operational issues contributing to cancellations. ![](https://cdn.document360.io/3a0609fb-d96c-4ce1-aabe-d9338fb1e858/Images/Documentation/image(704).png?sv=2026-02-06&spr=https&st=2026-11-05T18%3A03%3A51Z&se=2026-11-05T19%3A03%3A51Z&sr=c&sp=r&sig=cvh3pwkjkmtV9I6ns6v0XCgcLgiy4mGgblvKbn23oeE%3D) --- ### **Utilisation Summary** Shows events in the next 31 days that have unutilised spaces. ![](https://cdn.document360.io/3a0609fb-d96c-4ce1-aabe-d9338fb1e858/Images/Documentation/image(705).png?sv=2026-02-06&spr=https&st=2026-11-05T18%3A03%3A51Z&se=2026-11-05T19%3A03%3A51Z&sr=c&sp=r&sig=cvh3pwkjkmtV9I6ns6v0XCgcLgiy4mGgblvKbn23oeE%3D) --- ### **Waitlist Detail** A table showing who is currently on an active waitlist, including: - Event - Manager - User - Joined Waitlist - Updated Waitlist - Availability Notified - Total Days on Waitlist Useful for: - investigating long wait times - identifying events needing increased capacity ![](https://cdn.document360.io/3a0609fb-d96c-4ce1-aabe-d9338fb1e858/Images/Documentation/image(706).png?sv=2026-02-06&spr=https&st=2026-11-05T18%3A03%3A51Z&se=2026-11-05T19%3A03%3A51Z&sr=c&sp=r&sig=cvh3pwkjkmtV9I6ns6v0XCgcLgiy4mGgblvKbn23oeE%3D) --- ### **Utilisation Detail** A table listing all events in the next 31 days with: - Event - Occurrence Label - Host - Start Date / End Date - Total Spaces - Utilised Spaces - Unutilised Spaces - Registered - Attended - Cancelled - Not Attended This provides a complete breakdown of upcoming event performance. ![](https://cdn.document360.io/3a0609fb-d96c-4ce1-aabe-d9338fb1e858/Images/Documentation/image(707).png?sv=2026-02-06&spr=https&st=2026-11-05T18%3A03%3A51Z&se=2026-11-05T19%3A03%3A51Z&sr=c&sp=r&sig=cvh3pwkjkmtV9I6ns6v0XCgcLgiy4mGgblvKbn23oeE%3D) --- ### **Events by Status** A segmented bar chart showing totals for each event across: - attended - cancelled - not attended - registered - waitlist This helps identify: - events with high cancellations - events with strong attendance - demand for specific topics or hosts ![](https://cdn.document360.io/3a0609fb-d96c-4ce1-aabe-d9338fb1e858/Images/Documentation/image(708).png?sv=2026-02-06&spr=https&st=2026-11-05T18%3A03%3A51Z&se=2026-11-05T19%3A03%3A51Z&sr=c&sp=r&sig=cvh3pwkjkmtV9I6ns6v0XCgcLgiy4mGgblvKbn23oeE%3D) --- ### **Monthly Cancellation Breach Rate** A line chart showing breach rate by **cancellation month**. Useful for identifying: - seasonal patterns in last-minute cancellations - months requiring additional nudging or reminders ![](https://cdn.document360.io/3a0609fb-d96c-4ce1-aabe-d9338fb1e858/Images/Documentation/image(709).png?sv=2026-02-06&spr=https&st=2026-11-05T18%3A03%3A51Z&se=2026-11-05T19%3A03%3A51Z&sr=c&sp=r&sig=cvh3pwkjkmtV9I6ns6v0XCgcLgiy4mGgblvKbn23oeE%3D) --- ### **Event Detail** A detailed table of all event occurrences in the next 31 days, including: - Event - Occurrence Label - Host - Start Date / End Date - User - Manager - Status (registered / attended / cancelled / not attended) - Thrive Role - Thrive Status This is your full user-level breakdown of upcoming event participation. ![](https://cdn.document360.io/3a0609fb-d96c-4ce1-aabe-d9338fb1e858/Images/Documentation/image(710).png?sv=2026-02-06&spr=https&st=2026-11-05T18%3A03%3A51Z&se=2026-11-05T19%3A03%3A51Z&sr=c&sp=r&sig=cvh3pwkjkmtV9I6ns6v0XCgcLgiy4mGgblvKbn23oeE%3D)