---
title: "FAQs for Administration"
slug: "faqs-for-administration"
updated: 2026-08-12T13:55:27Z
published: 2026-08-12T13:55:27Z
canonical: "docs.thrivelearning.com/faqs-for-administration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thrivelearning.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs for Administration

<editor360-custom-block data-preprocessing="true" data-sanitizationtags="b"><div class="details-wrapper details-wrapper_rendered" data-type="details-wrapper"><details data-opened="false" data-button-align="right" data-details-border="withBorder" data-expand-icon="arrow" data-lock="false"><summary><p><b>Why are start dates displaying in a different format than they are stored?</b></p></summary> <div><p>Dates are consistently stored in the database in a universal format (e.g.,YYYY-MM-DD). However, the front end of the platform displays these dates based on the user's configured language and regional settings. So, while the underlying data remains the same, its presentation changes to match localisation preferences (e.g., MM/DD/YYYY for US English, DD/MM/YYYY for UK English).</p></div> </details><button class="details-arrow" type="details"></button></div></editor360-custom-block><editor360-custom-block data-preprocessing="true" data-sanitizationtags="b"><div class="details-wrapper details-wrapper_rendered" data-type="details-wrapper"><details data-opened="false" data-button-align="right" data-details-border="withBorder" data-expand-icon="arrow" data-lock="false"><summary><p><b>Why isn't the date format I'm sending for user data appearing correctly in Thrive?</b></p></summary> <div><p>Thrive requires user data, such as hire dates, to be sent in a specificYYYY-MM-DD format. If data is sent in any other format, it will not be accepted or displayed correctly.</p></div> </details><button class="details-arrow" type="details"></button></div></editor360-custom-block><editor360-custom-block data-preprocessing="true" data-sanitizationtags="b"><div class="details-wrapper details-wrapper_rendered" data-type="details-wrapper"><details data-opened="false" data-button-align="right" data-details-border="withBorder" data-expand-icon="arrow" data-lock="false"> <summary><p><b>Is it possible to suspend a user via API POST call when their status is 'new'?</b></p></summary> <div><p>Yes, it is possible to suspend a user via an API POST call even if their status is 'new', provided they exist on the platform.</p></div> </details><button class="details-arrow" type="details"></button></div></editor360-custom-block><editor360-custom-block data-preprocessing="true" data-sanitizationtags="b"><div class="details-wrapper details-wrapper_rendered" data-type="details-wrapper"><details data-opened="false" data-button-align="right" data-details-border="withBorder" data-expand-icon="arrow" data-lock="false"> <summary><p><b>What's causing training sessions to close mid-way and block user access?</b></p></summary> <div> <p>Training sessions may close and block user access due to:</p> <ul> <li>Session management: Thrive's authentication token may expire if a session is idle for too long.</li> <li>Browser/network compatibility: Unsupported browsers or necessary domains not being allowed by network settings can interfere.</li> <li>SCORM course handling: Improperly closing SCORM content can disrupt the session.</li> </ul> </div></details><button class="details-arrow" type="details"></button></div></editor360-custom-block>

****Why do I get every Completion record when I select a month on a user’s Learn Page and click the Export button?****

The dropdowns on the Learn Page in the Completion history section are only for the Completions you’re viewing on the Thrive website. When you select to Export the Completion history, this downloads every recorded Completion record in the report that the Learner has logged. It will also include manually imported Completion records.

****I have found some user records that have the name as “Unnamed Learner”; where have these come from?****

When a user is created by Just In Time (JIT) Provisioning, if the SAML service that you are using does not send either the first or last name of the user, the user record will be created with their first name as “Unnamed” and their last name as their Thrive role, e.g. Learner/Super Admin/Learning Admin. Once the account has been created, you can manually update the name to the user’s correct name. However, we do recommend that your IT department configure the SAML service to send through all required fields when authenticating user accounts to prevent this from occurring.