--- title: "FAQs for Analytics and Reporting" slug: "frequently-asked-questions-analytics-reporting" tags: ["API Timezone", "Data Export", "User Reports"] updated: 2026-08-04T16:36:22Z published: 2026-08-04T16:36:22Z canonical: "docs.thrivelearning.com/frequently-asked-questions-analytics-reporting" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.thrivelearning.com/llms.txt > Use this file to discover all available pages before exploring further. # FAQs for Analytics and Reporting > [!NOTE] > Note: > > The majority of the reports that previously had to be requested through the Support Team are now available in **Insights > Data Exports** ****What time zone do APIs use when retrieving data?**** All timestamps are recorded in UTC, regardless of the user's profile time zone or locale. ****Do exports change depending on who is downloading them (admin vs learning admin vs user)?**** No - If a person has access to export, the export will be the same across roles ****How to export an all users report?**** Full dataset is available from **Insights > Data Exports > Users > About Me** or using our [Users API](https://api-docs.learndev.link/users) Basic data available via **Insights** > **Leadership Dashboard** > **My People** ****How do I export a compliance report?**** Admins, and audience managers with the **Insights** permission, can view all assigned learning via **Insights** > **Leadership Dashboard** or by using the individual audience dashboard for a specific assignment. ****How do I export a contents report?**** This is available from **Insights > Data Exports > Content > Content Export** or by using our [Contents API](https://api-docs.learndev.link/content) ****How do I get a list of users who have Goals?**** As an admin, this is available from **Insights > Data Exports > Skills, Goals & CPD > Goals and tasks**. Any manager can see a list of their Team's goals via **Insights** > **Teams** ****What values are available for export from the Activity Tab?**** The content activity logs show all activity recorded against that content. Actions may vary based on the content type but will include viewed, shared, pinned, searched, liked, passed, failed, completed. Any content using xAPI may include more advanced verbs ****What is the difference between assignment statuses?**** **Incomplete/open**: Content has not been completed in the current recurrence period **Complete**: Content is complete and not currently open for reassignment **Scheduled:** Content has been scheduled for re-assignment **Overdue**: Assignment is overdue and not complete **Archived:** Assignment has been removed from the learner's learning. ****How are views recorded on an activity report?**** Views are recorded with a duration when the user navigates away from the page. Duration is in seconds. ****Can we report on user permissions?**** This information is available from **Insights > Data Exports > User** and is in the Role column on the **About Me** section. ****Why would audience compliance % change?**** There are a few reasons for the compliance rate of an audience to change. This can be due to: - If users have been added/removed from the audience - Users have completed the assigned learning - If learning has been reassigned as a recurring assignment. ****How can a manager see non-assigned completions for their team?**** Content completions can be accessed using Team Progress dashboard and clicking Completions ****Can I report on who has downloaded content?**** No. There is currently no reporting options to report on downloaded files. ****Why do some users show with a strikethrough on activity reports?**** When viewing the content activity logs, inactive users will show with a strikethrough to Admins only. End users will see them on the content as *Inactive User*. ****How do I report on user tasks?**** Completed tasks can be viewed via the learner's Learn page or by requesting an Entries report from Thrive Support ****Can I report on which users have used Dark Mode?**** No. There is currently no reporting options to report on who uses dark mode. ****Can I report on who has enabled specific notifications?**** No. There are currently no reporting options to report on an individual's notification settings. ****How do I unzip my monthly report?**** Reports are password protected as a zip and so must be unzipped using the password provided before attempting to open the report file. ****How do I report on user logins?**** **Insights** > **Platform** > **User Behaviours** provides information active/inactive users A user report or our public [Users API](https://api-docs.learndev.link/users) can be used to get more detailed information ****What does the Pathway Progress Report cover?**** Completions recorded for each content within any pathway. It will include the pathway, section and content information as well as user details and their completion date. This can be accessed in **Insights > Data Exports > Pathways > All pathway progress** ****How do I see how many tickets have been logged with support for my company?**** Login to [Thrive Support](https://techsupport.thrivelearning.com/). Click "Check your requests". Click "My Organization" Your Account Director can also request this information. ****Can I report on what app (mobile/web) learners are using?**** No. There is currently no reporting options to report on web app vs mobile app usage. ****What are activity durations measured in on reports?**** Duration is logged in seconds. ****Will I see imported completions on the content activity page?**** No. When we import completions, we only import the completion record. No activity before this is logged as part of the import. More information on what to expect for completion imports can be found in our support guide [here](https://techsupport.thrivelearning.com/hc/en-us/articles/23307155436177-Uploading-content-completions#h_01HRVRBTJ7GGT4DJX64W8JQ7PJ) ****How do I measure platform impressions?**** Platform impressions can be viewed and exported from Insights > Platform > Content. ****How do I export compliance reports for specific team members / users?**** Reports can be exported from the Leadership Dashboard and filtered by user(s). Additional filtering can also be applied based on a custom field. ****Can I report on eLearning grades / scores?**** Data is recorded but not currently publicly accessible via reporting or APIs ****Why is the completedDate value "null" on a compliance report?**** Null denotes that the user has not completed the content ****Can I report on completions for leavers?**** Yes. Suspended users are still visible and data retained The user's unique user ID is required to report on deleted users ****How do I report on learning for a deleted user?**** Deleted users are soft deleted but all identifiable data is removed. The user ID is required to identify them and view their learning History ****How can I add custom profile fields to platform reports?**** When adding a custom field via Configure > profiles, each custom field can be enabled to "include in exports" ****Does a Flagged Content report show all flags or only those unresolved?**** [https://docs.thrivelearning.com/docs/frequently-asked-questions-analytics-reporting](https://docs.thrivelearning.com/docs/frequently-asked-questions-analytics-reporting) The Flagged Content report found in **Insights > Data Exports > Content > Flagged Content** will include all flags ****Can I get an report on all super user changes in the platform?**** No. At the moment, the Thrive platform does not support a direct report that that provides a full audit trail of all super user changes. You may want to raise this with your Account Director, as they may have a service on their side that can help with this. ****What does Completed Overdue mean in the Insight Dashboard widgets?**** This is a way to see if the Completion record was recorded after a due date on an Assignment. You can get more detailed information on which users were overdue when they completed their Assignment by going into the Assignment Detail table and filtering the “Last completed after current due date?” column for “Yes”.