Users are individuals who have an account on the Thrive platform, allowing them to access learning content, complete training, and interact with features relevant to their roles and permissions. Every person who needs to log in to the system, whether they are a learner, a manager, or an administrator, must be set up as a user.
Manage Users
The Manage Users screen (accessible from the main menu under Manage > Users) is the central administrative hub for maintaining and overseeing your entire user base.
This screen contains a table that lists all current user accounts. Administrators can quickly reference essential details for every individual:
PEOPLE: Displays the user’s full name and primary email address.
LAST LOGIN: Shows how long ago the user last logged in to Thrive.
User Actions
The table provides immediate actions for managing individual accounts. For any user in the table, clicking ⋮ the vertical ellipsis icon reveals a menu of quick management options:
Edit: Modify the user's profile details.
Suspend: Temporarily blocks a user from logging into Thrive.
Send Password Reset Link: Provides a secure link and QR code you can share directly with the user, allowing them to reset their password.
The Manage Users screen also provides essential bulk and individual creation tools:
Upload: Click this button to import multiple user accounts in bulk by uploading a CSV file.
Create new user: Manually create a single new user account on the platform.
Search…: Use the search bar to quickly locate specific users by name or email. You can also toggle Show suspended users on to view temporarily blocked accounts.