Users are individuals who have an account on the Thrive platform, allowing them to access learning content, complete training, and interact with features relevant to their roles and permissions. Every person who needs to log in to the system – whether they are a learner, a manager, or an administrator – must be set up as a user.
Manage Users
The Manage Users screen is the central hub for maintaining and overseeing your entire user base. To access it, go to Manage > Users.
From here you can create, edit, and manage user accounts, set user roles, assign tag manager access, suspend users individually or in bulk, send password reset links, import users via CSV, and track your licence usage.
Licence Insights
Three summary cards at the top of Manage users give you a live read on your licence position:
Registered users: Your total number of user accounts, excluding suspended accounts.
Contracted licences: The number of licences included in your contract with Thrive.
Active in last 30 days: The number of registered users who have logged in within the last 30 days.
Below the cards, an alert shows how your registered users compare to your contracted licences. If you're within your contracted numbers, no action is needed. If you're nearing or over your limit, an alert lets you Book a meeting with your account director (or Dismiss it, if you're only nearing the limit – over-limit alerts can't be dismissed).
Note:
Licence Insights is visible to Super Admins only.
All Users Table
The All users table lists all current user accounts on the platform. Use the Search… bar to quickly locate specific users by name or email.
Filter Users
To filter the table, click the filter icon in the top-right corner of the table to open the Filter users menu. You can narrow results by role (Super Admin, Learning Admin, or Learner), tag manager status, or suspension status — including the option to show suspended users alongside active ones, or exclusively.
Property Visibility
To control which columns are visible, click the eye icon to open the Property visibility menu, then toggle each property on or off:
People: The user's full name and primary email address
Audiences: The audiences the user belongs to
Last Login: How long ago the user last logged in
Role: The user's role (Super Admin, Learning Admin, or Learner)
Tag Manager: Whether the user has tag manager access
Actions: Quick action options for the user
Admin Actions
The table provides immediate actions for managing individual accounts. For any user in the table, clicking the vertical ellipsis icon (⋮) reveals a menu of quick management options:
Edit: Modify the user's profile details.
Suspend: Temporarily blocks a user from logging into Thrive.
Send password reset link: Provides super admins a secure link and QR code to share directly with the user, allowing them to reset their password.
Bulk Suspending Users
In the Thrive menu, go to Manage > Users.
Select the checkboxes next to the users you want to suspend (up to 500 users).
The bulk actions menu appears above the table..png?sv=2026-02-06&spr=https&st=2026-08-06T19%3A51%3A56Z&se=2026-08-06T20%3A04%3A56Z&sr=c&sp=r&sig=lVpfcCr2Rt9EHRJcFyyx3x9urBRrUsdM06x5s30uOm0%3D)
From the bulk actions menu, click Suspend.
Confirm the action and click Suspend again.
The suspension will run as a background job, and all selected users will be blocked from logging in to Thrive.
Other Actions
The Manage Users screen also provides essential bulk and individual creation tools:
Upload: Click this button to import multiple user accounts in bulk by uploading a CSV file.
Create new user: Manually create a single new user account on the platform. You can set the user's role (Learner, Learning Admin, or Super Admin) and tag manager access during creation.
Note:
Which fields appear on this form – and which are required – is controlled in User Attributes.
Search…: Use the search bar to quickly locate specific users by name or email. You can also toggle Show suspended users on to view temporarily blocked accounts.