---
title: "FAQs for Profile"
slug: "faqs-for-settings"
tags: ["Email Notifications", "Profile Management", "Skills and Interests"]
updated: 2026-10-06T08:37:51Z
published: 2026-10-06T08:37:51Z
canonical: "docs.thrivelearning.com/faqs-for-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thrivelearning.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs for Profile

## Managing Your Presence

****How can I introduce myself to other users?****

You can personalise your presence by editing your bio in the **About** section of your profile. This is a public-facing space where you can share information about your role or interests with other members of your organisation.

**Action:** Go to your Profile > **About** and click the pencil icon to update your information.

****Why didn’t I receive a notification?****

The most common reason is that the email was filtered into your Spam, Junk, or Quarantine folder by your mail server.

**Action:** Search those folders for an email from `noreply@mail.learn.link` and add that address to your safe senders list to prevent future issues.

If the email isn't there, confirm that the email address associated with your user profile is correct. Also, note that notifications are typically disabled in Staging/Testing environments.

## Growth and Achievements

****How do I manage the skills and topics I follow?****

You can customise your learning feed by adding or removing skills and topics in the **Skills and Interests** area. Adding a skill makes related content more visible to you, while following topics ensures relevant suggestions appear on your homepage.

**Action:** Go to your Profile > **Skills and Interests** to update your current learning goals.

## Team and Connectivity

****How do I see who my manager and colleagues are?****

The **Team** tab on your profile page provides a direct view of your organisational structure in Thrive. If you are a manager, you can also oversee the users you are responsible for from this area.

**Action:** Go to your Profile > **Team** to view your colleagues and designated manager.

## Notification Settings

****Can you set up periods in which notifications are not sent out of the Thrive platform?****

No. When a notification is triggered, it is sent immediately from the platform. There are no options to specify a timeframe in which the platform can and cannot send notifications.

## Badges and Achievements

****Are Achievements and Custom Badges displayed on user profiles?****

The Profile page displays **Custom Badges** only. **Legacy Achievements** are not displayed on user profiles.

This is expected behaviour. **Achievements** and **Custom Badges** are separate features, and legacy Achievements are not surfaced within the badges section of a user's Profile page.

**Action:** If a legacy **Achievement** does not appear on a user's Profile page, no troubleshooting is required. Only **Custom Badges** are currently displayed in this section.

## Viewing Another User's Profile

****What content is shown in the Get Started section?****

When viewing another user's profile, the **Get Started** section does not show content based on the user whose profile you are viewing. Instead, it displays content based on your own access and permissions as the viewer of the page.

This means the content shown will be based on what you are able to see and access on the platform.

**Action:** Do not use the **Get Started** section to determine what content is available to the user whose profile you are viewing.

Any learning material in Thrive, including courses, quizzes, videos, documents, external links, and user-generated resources. Content serves to educate, engage, and assess learners, supporting a wide range of learning experiences across the platform.