---
title: "Thrive Platform Service Level Agreement (SLA)"
slug: "thrive-platform-service-level-agreement-sla"
tags: ["Support", "Service Level Agreements", "THRIVE Platform"]
updated: 2026-09-30T13:19:35Z
published: 2026-09-30T13:19:35Z
canonical: "docs.thrivelearning.com/thrive-platform-service-level-agreement-sla"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thrivelearning.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Thrive Platform Service Level Agreement (SLA)

To help you get the most out of the Thrive platform—and to reflect our recently extended support hours—we’ve released an updated version of the **Thrive Platform Service Level Agreement (SLA)**.

This new version includes clearer definitions and guidance to make it easier for all your stakeholders to collaborate effectively with our support teams.

📄 **Please download a copy and share it with your administrators** to ensure everyone is up to date on:

- Our current support hours
- Contact details
- Severity definitions

**(Updated: April 2024)**

[PDF document](https://cdn.document360.io/3a0609fb-d96c-4ce1-aabe-d9338fb1e858/Images/Documentation/Thrive Service Level Agreement SLA.pdf?sv=2026-02-06&spr=https&st=2026-11-05T19%3A50%3A55Z&se=2026-11-05T20%3A50%3A55Z&sr=c&sp=r&sig=2PO64lczqxsuUnGzlaPoQxVOjf5FLNTKbwUcf8j%2B1ns%3D)