Community and Social
Who can post content to a Space?
Posting permissions depend on the user's role and the Spaces configuration. While Super Admins manage the resources, users can typically engage via the Social Feed if the Space is set to allow collaborative interactions.
How do I moderate "Collaborations" and user-generated questions?
Moderation tools are located in the Collaborations screen. From here, Admins can review flagged content, manage community questions, and ensure the social environment remains professional and on-topic.
Content and Curation
Why isn’t my content marking as complete?
Some content (like articles or PDFs) may require a “Mark as Complete” button, while others (like videos or quizzes) may require viewing or passing a test.
Why has a learner’s pathway progress not updated?
The progress of a pathway is calculated when the learner views the pathway page. If a piece of content has been completed without viewing the pathway first and not within the context of the pathway, this will not be communicated to the pathway and the progress will not be updated until the learner next views the pathway.
How do I ensure content appears in the correct "campaign"?
Campaigns are driven by specific tags assigned to your content. Ensure the content has been published and that the tags on the item exactly match the tags configured for that specific campaign initiative.
People and Performance
How do I assign a specific Reward or Badge to a group?
Rewards are typically automated based on activity completion or manual criteria defined in the Rewards screen. To target specific users, ensure your Audiences are correctly configured to include the intended group members.