FAQs for Manage

Posting permissions depend on the user's role and the Spaces configuration. While Super Admins manage the resources, users can typically engage via the Social Feed if the Space is set to allow collaborative interactions.

Moderation tools are located in the Collaborations screen. From here, Admins can review flagged content, manage community questions, and ensure the social environment remains professional and on-topic.

My Learning Content only contains Content items that you are the Author of. It does not show all Content items that have been posted by Collaborations you are a member of. To see Content items that have been posted by Collaborations, you need to go to the Collaboration that the Content item was posted by and look under the Content tab.

Some content (like articles or PDFs) may require a “Mark as Complete” button, while others (like videos or quizzes) may require viewing or passing a test.

The progress of a pathway is calculated when the learner views the pathway page. If a piece of content has been completed without viewing the pathway first and not within the context of the pathway, this will not be communicated to the pathway and the progress will not be updated until the learner next views the pathway.

This occurs when a learner has permission to view the Pathway, but does not have permission to view the individual items within it.

Assigning a Pathway does not automatically override the visibility settings of its contents. To resolve this, ensure the individual content items are shared with the same Audiences as the Pathway itself, or disable the "Only visible to the members shared with" toggle on the items.

Campaigns are driven by specific tags assigned to your content. Ensure the content has been published and that the tags on the item exactly match the tags configured for that specific campaign initiative.

A release can only send notifications out once, so if you have previously scheduled a release and update the date and time of the same release, it will not send additional notifications out. You would need to create a brand new release in order for a new notification to be triggered.

The default image format of iPhones and most Android phones is .heic, which is not a supported file format in the Thrive platform. You will need to convert the image to one of the supported formats. A list of supported formats can be found here.

No, replacing a file or e-Learning course with an updated version will not affect any of the previously recorded Activity or Completions recorded against the Content item.

Currently, learners can only see a badge once they have achieved it. This means there is no real-time visibility into their progress towards earning a badge. However, we recognise that progress tracking is an important feature, and we are actively exploring different ways to provide learners with a clearer view of their achievements. Future updates may include visual indicators or a progress bar to help learners understand how close they are to completing the required activities for a badge.

No, badges will only be awarded for activities completed after the badge has been published. If a learner has already completed an activity before the badge was created, they will not automatically receive it. Additionally, admins cannot manually assign badges, ensuring that all earned badges reflect genuine engagement and completion of the required activities. This approach maintains fairness and consistency in the badging system while preventing an overwhelming number of notifications for learners regarding past activities they may have completed long ago.

Only admins have the ability to create custom badges. This restriction is in place because custom badging is an opt-in feature that impacts the entire Thrive instance, altering how gamification functions across the platform. By limiting badge creation to admins, we ensure that only a trusted group of users can make these changes. This helps maintain a structured and well-regulated gamification environment, preventing unauthorised modifications that could affect user experience and engagement.

Yes! Learners can view their achieved badges on mobile devices. The Thrive platform is designed to be mobile-friendly, allowing users to track and celebrate their accomplishments on the go. Simply log in to your account through the mobile app or browser to access your earned badges.

We are currently exploring the possibility of introducing a catalogue of badges that learners can access to see what badges are available to earn. This would help learners understand the different achievements they can work towards. To get started, we've created a badge library of templatesyou can use straight away, or customise to create new badges specifically for your people.

Yes! Since go live we have introduced the ability to create badges based on learner's interaction with the new content types!

No. You can only use either the standard badges or create custom badges; you cannot use both at the same time.

No, badges based on content completions are not awarded for completions that have been manually uploaded into the platform.

Rewards are typically automated based on activity completion or manual criteria defined in the Rewards screen. To target specific users, ensure your Audiences are correctly configured to include the intended group members.

No. Smart Audiences are dynamic; if a user meets the audience rules, the system will automatically re-assign the content.

To permanently exempt a user, you must adjust the Audience Rules to exclude them. The most common method is using a Custom Field filter:

1. Flag the user’s profile with a specific Custom Field (e.g., "Exempt").

2. Update the Audience rules to exclude anyone with that field set to Yes (using the "is not any of" operator).

When a Smart Audience is first created, it is created with no rules applied, meaning all users will meet the criteria of the Smart Audience. Each user record checks once every 24 hours, and for any Smart Audiences that the user record meets the requirements, they are added to. If you had 86,400 active users on your platform, that would mean that 1 user record every second is checking which Smart Audiences they meet the criteria of. So, in the time it has taken you to add rules to the Smart Audience, users will have already been added to the Smart Audience.

Yes. When you create an Assignment in an Audience, you are assigning the Content to every user in that Audience. You cannot selectively assign Content to certain users in an Audience.

The Root Audience is the primary Audience in a Structure, and you cannot add rules to these Audiences because the rules have to be added to the Structure. To do this, you need to click on the cog icon next to the Structure’s name. The rules can be set under the Settings tab in the Membership rules heading.

No, once a Tag has been created, you cannot edit the name of a Tag. However, you can merge Tags together and select which Tag will remain as the named Tag after the merge, which would allow you to change the name.