Managing Your Presence
How can I introduce myself to other users?
You can personalise your presence by editing your bio in the About section of your profile. This is a public-facing space where you can share information about your role or interests with other members of your organisation.
Action: Go to your Profile > About and click the pencil icon to update your information.
Why didn’t I receive a notification?
The most common reason is that the email was filtered into your Spam, Junk, or Quarantine folder by your mail server.
Action: Search those folders for an email from noreply@mail.learn.link and add that address to your safe senders list to prevent future issues.
If the email isn't there, confirm that the email address associated with your user profile is correct. Also, note that notifications are typically disabled in Staging/Testing environments.
Growth and Achievements
How do I manage the skills and topics I follow?
You can customise your learning feed by adding or removing skills and topics in the Skills and Interests area. Adding a skill makes related content more visible to you, while following topics ensures relevant suggestions appear on your homepage.
Action: Go to your Profile > Skills and Interests to update your current learning goals.
Team and Connectivity
How do I see who my manager and colleagues are?
The Team tab on your profile page provides a direct view of your organisational structure in Thrive. If you are a manager, you can also oversee the users you are responsible for from this area.
Action: Go to your Profile > Team to view your colleagues and designated manager.
Notification Settings
Can you set up periods in which notifications are not sent out of the Thrive platform?
No. When a notification is triggered, it is sent immediately from the platform. There are no options to specify a timeframe in which the platform can and cannot send notifications.
Badges and Achievements
Are Achievements and Custom Badges displayed on user profiles?
The Profile page displays Custom Badges only. Legacy Achievements are not displayed on user profiles.
This is expected behaviour. Achievements and Custom Badges are separate features, and legacy Achievements are not surfaced within the badges section of a user's Profile page.
Action: If a legacy Achievement does not appear on a user's Profile page, no troubleshooting is required. Only Custom Badges are currently displayed in this section.
Viewing Another User's Profile
What content is shown in the Get Started section?
When viewing another user's profile, the Get Started section does not show content based on the user whose profile you are viewing. Instead, it displays content based on your own access and permissions as the viewer of the page.
This means the content shown will be based on what you are able to see and access on the platform.
Action: Do not use the Get Started section to determine what content is available to the user whose profile you are viewing.