Frequently Asked Questions

  • Updated on Apr 24, 2025
  • Published on Apr 24, 2025
  • 4 minute(s) read

  • How do I log in to Thrive?
    Go to your organisation’s Thrive login page and enter your email address and password. If your organisation uses single sign-on (SSO), you may be redirected to log in through your company’s authentication system.

  • I’ve forgotten my password — what should I do?
    Click the Forgotten password? link on the login screen. Enter your Username and click Continue. You’ll receive a verification code to reset your password.

  • How can I change my password?
    If your organisation doesn’t use SSO, log in and click your profile picture or name. Go to Settings > Change Password, then enter the required details to update your password.

  • Can I log in using Single Sign-On (SSO)?
    Yes, if your organisation has SSO enabled, you’ll be redirected automatically or shown a button to log in via your organisation's identity provider.

  • Why can’t I access certain content?
    Some content may only be visible to specific user groups. If you believe you should have access, contact your platform administrator or line manager.

  • What is Thrive and what can I use it for?
    Thrive is a modern learning experience platform (LXP) where you can discover, complete, and track learning including articles, videos, events, and more. You can also collaborate with others, share content, and build skills aligned with your goals.

  • How do I find learning content on Thrive?
    Use the search bar at the top of the page to look for keywords, or browse through sections like Explore or your Assigned Learning.

  • How do I use the search and filter options?
    After performing a search, you can filter results by Content Type (e.g. article, video), tags, whether it's endorsed, or if it’s assigned to you. You can also sort results by Recent or Popular.

  • What’s the difference between a Pathway, an article, and a broadcast?

    • Pathway: A structured set of learning items grouped together by a theme or .

    • Article: A standalone written piece of content, like a guide or resource.

    • Broadcast: A live video that staff members watch in real time, typically used for company-wide updates, announcements, or leadership messages.

  • Where can I find content that’s been assigned to me?
    You can view all your assigned content on your Learn page, including in-progress items and your full completion history. To access it, go to Learn > Overview from the Thrive menu, or click GO TO LEARN PAGE from your profile.

  • How can I mark content as complete?
    Most content is marked as complete automatically once you've viewed it. However, for some content, you may need to click a confirmation button to indicate that you’ve read and understood the material.

    Note:

    For more information, see Content Completions: What Marks a piece of content as Complete? in Thrive Tribe.

  • How do I track my learning progress?
    Go to your Learn page (Learn > Overview) to view completed content, content in progress, and any assigned learning. Progress is also shown within Pathways.

  • What do the stars or badges mean on content tiles?

    • Stars typically represent a form of recognition or rating, allowing users to highlight content they find valuable. They help foster engagement and signal quality contributions.

    • Badges reflect achievements such as content completion, skill milestones, or awards, and appear on both the Learn page and your profile.

  • Can I re-complete or reset a course or Pathway?
    This depends on how your organisation has configured the content. In many cases, you can re-access and re-complete content, but you may not be able to reset your completion status.

  • Is there a Thrive mobile app?
    Yes. Thrive has a mobile app available for iOS and Android. You can find it by searching “Thrive Learning” in your app store.

    Note:

    For more information, see Thrive Mobile App.

  • Can I complete learning content on my phone or tablet?
    Yes. Most content types are mobile-friendly and can be completed directly from your device.

  • Why is a video or file not loading?
    This could be due to internet connection issues, browser restrictions, or content that’s no longer available. Try refreshing the page, checking your browser settings, or contacting Support if it persists.

  • What should I do if I find incorrect or outdated content?
    Underneath the content, click FLAG. Then follow the prompts — select Out of date as the appropriate reason from the dropdown, and click REPORT.

    Note:

    For more information, see How to flag a piece of content.

  • Who do I contact if I need help or support?
    For technical issues, see Help and Support to contact Thrive Support.

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