FAQs for Thrive

Go to your organisation’s Thrive login page and enter your email address and password. If your organisation uses single sign-on (SSO), you may be redirected to log in through your company’s authentication system.

Click the Forgotten password? link on the login screen. Enter your Username and click Continue. You’ll receive a verification code to reset your password.

If your organisation doesn’t use SSO, log in and click your profile picture or name. Go to Settings > Change Password, then enter the required details to update your password.

Yes, if your organisation has SSO enabled, you’ll be redirected automatically or shown a button to log in via your organisation's identity provider.

You can request a password reset or an activation link at any time directly from your Thrive platform's login page.

• Password reset: Click the Forgot your password? link to have a reset email sent to your address.

• Account Activation: Click the Activate my account link to have a code sent to your email.

Note:

This self-service feature does not apply to users whose organisations use single sign-on (SSO) to log in. If your company uses SSO, you must reach out to your Platform Administrator or internal IT support team for assistance with passwords or account access.

The email is likely in your Spam, Junk, or Quarantine folder.

• Action: Search for the email from noreply@mail.learn.link.

• Fix: If you find it, add this email address to your safe senders list to ensure you receive future communications.

If that doesn't work, it could be that:

• The email address linked to your account is incorrect.

• Email notifications are disabled for your specific account or environment (especially common in Staging/Testing platforms).

Some content may only be visible to specific user groups. If you believe you should have access, contact your platform administrator or line manager.

There are several ways to locate content on the platform:

1. Direct notification: Click the link in a notification you receive (for example, via email or in-app) when content is assigned or shared with you.

2. Browse the Home page: Review content recommendations and featured items directly on the Home page.

3. Use Explore pages: Navigate through the Explore pages to browse content organised by topics, skills, or categories.

4. Advanced search: Use the search bar to look for specific titles, keywords, or authors, and apply filters for more precise results.

5. Ask Kiki: Get instant assistance and content recommendations by asking Kiki, Thrive's AI Assistant.

There are a few common reasons why content might not be visible to you:

• Sharing Restrictions: The content has not been shared with you. Action: Contact your Learning Administrator to request access.

• Status/Availability: The content is no longer active. It may have been archived, deleted, or set to Draft status (which only allows the author or specified collaborators to view it).

• Pathways: If a Pathway won’t load, it's likely that a piece of content inside that Pathway has been deleted.

• Still Can't Find It? If none of the above reasons apply, have an Admin contact the support team for a deeper investigation.

Method 1: Suspend the User

This is the fastest method and is best for temporary absences.

• Suspend the user's profile.

• This instantly removes them from all audiences and assignments, while also disabling all related notifications.

• All of their learning data is preserved for their return.

Method 2: Use a Custom Field

This is a flexible solution if you need to specifically track long-term absence.

1. Set up a custom user profile field called "Long Term Absence" (or similar).

2. For any user on leave, set the value in this new field to "Yes".

3. Modify your existing audience structures to include a rule: exclude any user where the "Long Term Absence" field is set to "Yes".

Result: Users are automatically removed from assignments and audiences based on this field's value.

Thrive is a modern learning experience platform (LXP) where you can discover, complete, and track learning content including articles, videos, events, and more. You can also collaborate with others, share content, and build skills aligned with your goals.

Use the search bar at the top of the page to look for keywords, or browse through sections like Explore or your Assigned Learning.

There are several ways to locate relevant content on the platform:

1. Direct notification: Click the link in a notification you receive (for example, via email or in-app) when content is assigned or shared with you.

2. Browse the Home page: Review content recommendations and featured items directly on the Home page.

3. Use Explore pages: Navigate through the Explore pages to browse content organised by topics, skills, or categories.

4. Advanced search: Use the search bar to look for specific titles, keywords, or authors, and apply filters for more precise results.

5. Ask Kiki: Get instant assistance and content recommendations by asking Kiki, Thrive's AI Assistant.

After performing a search, you can filter results by Content Type (e.g. article, video), tags, whether it's endorsed, or if it’s assigned to you. You can also sort results by Recent or Popular.

Pathway: A structured set of learning items grouped together by a theme or goal.

Article: A standalone written piece of content, like a guide or resource.

You can view all your assigned content on your Learn page, including in-progress items and your full completion history. To access it, go to Learn > Overview from the Thrive menu, or click GO TO LEARN PAGE from your profile.

Most content is marked as complete automatically once you've viewed it. However, for some content, you may need to click a confirmation button to indicate that you’ve read and understood the material.

Note:

For more information, see Content Completions: What Marks a piece of content as Complete? in Thrive Tribe.

Go to your Learn page (Learn > Overview) to view completed content, content in progress, and any assigned learning. Progress is also shown within Pathways.

Stars typically represent a form of recognition or rating, allowing users to highlight content they find valuable. They help foster engagement and signal quality contributions.

Badges reflect achievements such as content completion, skill milestones, or awards, and appear on both the Learn page and your profile.

This depends on how your organisation has configured the content. In many cases, you can re-access and re-complete content, but you may not be able to reset your completion status.

This could be due to internet connection issues, browser restrictions, or content that’s no longer available. Try refreshing the page, checking your browser settings, or contacting Support if it persists.

Underneath the content, click FLAG. Then follow the prompts — select Out of date as the appropriate reason from the dropdown, and click REPORT.

Note:

For more information, see How to flag a piece of content.

For technical issues, see Help and Support to contact Thrive Support.