To help you get the most out of the Thrive platform—and to reflect our recently extended support hours—we’ve released an updated version of the Thrive Platform Service Level Agreement (SLA).

This new version includes clearer definitions and guidance to make it easier for all your stakeholders to collaborate effectively with our support teams.

📄 Please download a copy and share it with your administrators to ensure everyone is up to date on:

Our current support hours
Contact details
Severity definitions

(Updated: April 2024)