With the creation of the Data Exports section in Thrive, it is no longer necessary to contact the Support Team to get most of the reports that were requested through the Support Report form. The vast majority of these reports are now available to Super Admins in Insights > Data Exports. This guide explains which Data Export report you need to use for the information that was previously provided through a Support Report.
Where can I Find the Comparative Support Report in Data Exports?
The table below shows where you need to go to find the Legacy Support Report in the Data Exports section.
Legacy Support Report Name | Data Exports Location |
|---|---|
About Me (Users) | Data Exports > Users > About Me |
Achievements (Badges) | Data Exports > Users > Users Badges |
All Activity by Content | Data Exports > Engagement > All Activity by Content |
All Activity by Content & Users | Data Exports > Engagement > All Activity by User & Content |
All Pathway Progress | Data Exports > Pathways > All pathway progress |
Assigned Learning | Data Exports > Assigned Learning > Assigned Learning |
Assigned Pathway Progress | Data Exports > Pathways > Assigned pathway progress |
Audiences | Data Exports > Platform > Audience Export |
Completions | Data Exports > Completions > Completions |
Content | Data Exports > Content > Content Export |
Duplicate Users | Data Exports > Users > Duplicate Users |
Events | Data Exports > Events > Events |
Events Waitlist Report | Data Exports > Events > Events Waitlist |
Flagged Content | Data Exports > Content > Flagged Content |
Goals & Tasks | Data Exports > Skills, Goals & CPD > Goals and tasks |
Pathway Export | Data Exports > Pathways > Pathway Export |
Quizzes and Responses | Data Exports > Quizzes & Assessments > Quizzes and responses |
Searches | Data Exports > Platform > Searches |
Skills | Data Exports > Skills, Goals & CPD > Skills |
User Audience | Data Exports > Users > User Audiences |
What if the Report I’m Looking For Isn’t Listed Above?
If the Support Report you’re looking for isn’t in the listed reports above, then you can still request the report from the Support Team using this form.