Notification Settings

Notifications are automated messages sent by Thrive to keep you informed about important platform activity and events. User preferences are the settings that allow you to control which of these messages you receive and how often.

The table below outlines the full range of notifications sent across Thrive, categorising them by the specific action that triggers the alert. For each notification, the Email (Default) and Mobile (Default) columns show whether that notification is switched on or off by default. You can change your own Email and Mobile settings at any time, unless a column is marked as not applicable.

Note:
If assigned content is incomplete, learners will receive automated notifications 14, 7, and 1 day before the due date, on the due day, and again 7, 14, 21, and 28 days after the due date.

Account

This category covers notifications about changes to your admin permissions or settings, such as when your access level is updated.

Notification	Email (Default)	Mobile (Default)
Permissions Updates related to your admin permissions or settings	On	On

Content

This category covers notifications when someone interacts with content you've posted, such as leaving a comment on it or sharing it with you.

Notification	Email (Default)	Mobile (Default)
Content comments A comment is made on content you have posted	On	On
Shares Content is shared with you	On	On

Events and Campaigns

This category covers invitations to events, updates about events you're attending, and new campaigns launched on the platform.

Notification	Email (Default)	Mobile (Default)
Event updates Updates related to your events	On	Not applicable
Event invites New event invitations	On	On
Campaigns Campaign launches	Off	Off

Follows and Messages

This category covers notifications when someone starts following you or sends you a direct message.

Notification	Email (Default)	Mobile (Default)
Follows Someone on the platform starts following you	On	On
New messages Someone sends you a message	On	Not applicable

Learning and Achievements

This category covers notifications about your learning activity, including new assignments, skill level increases, badges earned, submissions awaiting approval, and goal updates.

Notification	Email (Default)	Mobile (Default)
Assignments New content or tasks are assigned to you	On	On
Skills Skill level increase approved by your manager	On	On
Badges Badges earned through learning progression	On	On
Submissions When user submits an entry or task for approval	On	On
Goals Assigned goals, completions, and reminders	On	On

To disable assignment notifications platform-wide temporarily (for example, while reassigning content) contact Support. Include the dates and times you'd like notifications turned off and back on. Default toggle positions cannot be changed directly through the platform settings.

Spaces

This category covers notifications from Spaces, including new posts, replies, mentions, likes, and updates about your mentoring relationships.

Notification	Email (Default)	Mobile (Default)
Social replies Someone replies to your posts in social spaces	On	On
Mentions Someone @mentions you	On	On
New posts A post is made in a space you are part of	On	On
Mentorship Updates related to mentoring relationships or sessions	On	Not applicable
Relationship approvals A mentoring relationship needs the admin's approval	On	Not applicable
Likes on social posts One of your comments is liked by someone	Off	On

System Notifications

This category covers automatic notifications generated by the system itself, such as account verification codes and completed admin tasks. These don't appear in your personal notification settings, and – unlike the categories above – can't be turned off individually.

Notification	Sent To	Notification Trigger	Admin Site Default	User Preference
Admin	Admin	A content item has been flagged (reported)	Y	N
N/A (Systems)	User	A verification code is sent to activate your account (non-SSO users only)	Y	N
	User	A welcome email is sent when your account is created, uploaded, or provisioned onto Thrive
	Collaborator	You have been added to a Collaboration
	Admin	A user CSV import task is complete

System notifications can only be turned off if all notifications are turned off using the 'Enable notifications' option. This toggle will turn off all notifications, regardless of individual settings.