Smart Support is an AI-powered agent that provides immediate support directly in the Thrive web platform and mobile app. This feature allows administrators to access technical help and resolve issues without leaving Thrive.
This new agent is distinct from our general platform chatbot, Kiki. While Kiki is designed for learning and knowledge discovery across your content, Smart Support is the dedicated tool specifically focused on providing technical assistance and connecting administrators with the Thrive Support team.
Why Use Smart Support?
Instant, context-aware support: Receive immediate answers to technical support questions directly inside Thrive.
Unified access: Access self-service options and live support from the Help (?) icon on the Thrive interface.
Reduced friction: Eliminates the need to switch to external help desks or manually raise support tickets.
Secure and personalised: The system securely recognises you via JWT authentication and maintains your chat history with our Support team.
Using Smart Support
Click the Help (?) icon in the top-right of the Thrive interface.
Click Ask a question to interact with the AI agent.
The Smart Support AI agent retrieves information from Thrive Help and our Zendesk support database. If it can’t provide a direct answer, it will automatically connect you with a member of the Thrive Support team.
View Conversation History
The Smart Support AI agent remembers previous conversations and uses them for context. To view previous conversations, click Messages.