Kiki - Thrive's AI Assistant

  • Updated on May 2, 2025
  • Published on Apr 15, 2025
  • 2 minute(s) read
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Kiki is Thrive’s AI assistant designed to help users quickly access information across Thrive and internal knowledge sources. Whether answering support queries, surfacing relevant learning , or summarising documents, the AI assistant provides context-aware assistance tailored to your organisation’s brand and needs.

The AI assistant works across both desktop and mobile, delivering responses directly from your organisation’s Thrive content and, when enabled, other connected sources.

Note:

Learners can only see content that’s been shared with them, either directly or through an audience. If a piece of content is restricted to a specific audience, users outside of that audience won’t be able to view it. This helps ensure content visibility remains properly controlled.

  1. On your Thrive platform, go to Configure > AI features.

  2. Under Providers, select OpenAI as a language model provider.

  3. Under Features, toggle AI Assistant on.

  4. Enter the Assistant name (e.g. “Kiki”).

  5. Choose a Tone of voice, such as Balanced (default) or Casual depending on how you’d like the AI assistant to respond to users.

  6. (Optional) To restrict the AI assistant to admin use only, under Permissions, select Admins only.

  7. Click Save.

Once enabled, the AI assistant will be active and ready to assist users on your Thrive platform. The AI assistant will be launched on 28th April.

Note:

Enabling the AI assistant requires acceptance of Thrive’s AI Privacy Policy. See the AI Privacy and Usage Policy for full details on data handling.

Once enabled, the AI assistant is accessible to all users in your platform. Users can interact with the AI assistant by typing a question or prompt, such as:

  • “How do I upload a new learning resource?”

  • “What’s the deadline for my compliance training?”

  • “Summarise the Cybersecurity 101 course.”

  • Answering Questions:
    The AI assistant responds to user queries using your Thrive content and internal knowledge bases, such as Thrive Help. If the AI assistant cannot find an answer, it will suggest next steps.

  • Content Recommendations:
    The AI assistant recommends relevant learning resources based on the context of the question, user role, and past behaviour (where applicable).

  • Summarisation and Definitions:
    Users can request quick overviews or key takeaways from any supported content, as well as plain-language definitions of specific terms.

  • Multilingual Support:
    Users can request content to be summarised or translated into another language.

Later in 2025, the AI assistant is expected to include:

  • Integration with third-party content sources (e.g., SharePoint, Notion, Google Drive).

  • App availability in Slack, Microsoft Teams, and more.

  • Support for admin workflows, such as archiving content or scheduling campaigns.

  • Multiple agents with defined roles and capabilities.

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