Why are start dates displaying in a different format than they are stored?
Dates are consistently stored in the database in a universal format (e.g.,YYYY-MM-DD). However, the front end of the platform displays these dates based on the user's configured language and regional settings. So, while the underlying data remains the same, its presentation changes to match localisation preferences (e.g., MM/DD/YYYY for US English, DD/MM/YYYY for UK English).
Why isn't the date format I'm sending for user data appearing correctly in Thrive?
Thrive requires user data, such as hire dates, to be sent in a specificYYYY-MM-DD format. If data is sent in any other format, it will not be accepted or displayed correctly.
Is it possible to suspend a user via API POST call when their status is 'new'?
Yes, it is possible to suspend a user via an API POST call even if their status is 'new', provided they exist on the platform.
What's causing training sessions to close mid-way and block user access?
Training sessions may close and block user access due to:
- Session management: Thrive's authentication token may expire if a session is idle for too long.
- Browser/network compatibility: Unsupported browsers or necessary domains not being allowed by network settings can interfere.
- SCORM course handling: Improperly closing SCORM content can disrupt the session.