User Account Management
How can a superadmin reset a user’s password?
Superadmins can generate and share a secure, one-time link that allows a user to reset their own password.
From the Thrive menu, go to Manage > Users.
Find the user in the list and click â‹® the vertical ellipsis icon.
Select Reset Password Link.
A window will appear with the generated link.Click Copy link to clipboard.
Click CLOSE.
Securely share the copied link with the user (via email, direct message, etc.).
The user will then click the link, which will prompt them to create a new password. The link will expire after two for security.
How can I reset a user's password?
Admins:
Go to Manage > Users.
Find the user on the PEOPLE table.
Click â‹® the vertical ellipsis icon for the user and select Reset Password Link.
Copy the link and send it to the user.
Managers:
Go to the user's profile page.
Click Reset password link on the top-right of the page.
Copy the link and send it to the user.
Why can't my users see the buttons on content (Manage, Activity, Edit)?
The most common cause of this is a lack of Admin privileges. To give someone admin privileges navigate to Configure > Permissions, add them to the list and set the right level of permissions. If you have done this and they still can’t see the buttons, have the user log out completely, and log back in.
How can I update a single employee’s line manager?
Only a Super Admin can update line managers. Here is the step-by-step process:
Go to Manage > Users.
Search for the specific employee whose manager needs updating.
On the right side of the employee's row, click â‹® the three vertical dots and select Edit.
In the edit window, locate the Manager box.
Click inside the box, then search for and select the new line manager.
Click UPDATE USER at the bottom of the page to save the change.
How can I bulk update user details in Thrive using a CSV file?
To perform a bulk update of user information in Thrive using a CSV file, follow these steps:
Request an all-user report: Submit a request using this form to obtain a comprehensive report of all your current users.
Note: This report can take up to 20 working days to be delivered.Download upload template: In the Thrive menu, go to Manage > Users > Upload and click Download a sample CSV template to get the correct format for your update file.
Prepare your data: Use the all-user report (from step 1) to populate the downloaded CSV template (from step 2) with the updated user information you wish to apply.
Upload updated file: Return to Manage > Users > Upload in Thrive and upload your prepared CSV file to process the bulk updates to the user accounts.
Can Thrive access be granted to users using personal email addresses?
Yes, Thrive access can be granted to users using personal email addresses.
A Super Admin can manually create these accounts. Users will then log in with a username and password directly at your Thrive login page (e.g., https://yourcompany.learn.link/login), bypassing SSO.
When does the activation link for Thrive profiles expire?
The expiration length for Thrive activation links is configurable by your administrators.
Your Admin team can set this period in Thrive by going to Dashboard > Configure > Security and checking the Unique URLs Expiration section. The exact duration depends on your specific Thrive configuration.
Can users grant temporary, non-admin access to their Thrive staging platform, and how?
Yes, your administrators can grant temporary, non-admin access to your Thrive staging platform.
They simply create a new user account on staging and assign the desired permission levels. Users will set their own password upon activation if not using SSO.
Note: For users also on production via SSO, their staging SSO status might need to be set to FALSE via CSV to enable password login.
How do I download a CSV of all users and their email addresses?
Direct download of an active user list is not currently available in the standard reporting dashboards.
To obtain a comprehensive report of all current users, including their email addresses, you must submit a formal request through our technical support system.
Action: Submit a support ticket to request the full user data report.
This manually generated report may take up to 20 working days to be delivered.
Is a reference code necessary for manual training completions on @thrivelearning.com accounts?
No, a reference code is not required; manual completions can be uploaded using the user's email address if the reference code column is removed from the CSV file.
System Integration and Data Sync
How are Thrive user profiles and access provisioned and managed using Azure?
Thrive integrates with Azure for user profiles and access:
User provisioning: Your Azure tenant pushes user profiles (creation, updates, deletions) to Thrive using SCIM. Your IT team configures which users are provisioned within Azure.
Access authentication: Users gain access via SAML SSO through your Azure Identity Provider. This access is typically controlled by security groups set up in your Azure tenant.
Why do some users' email addresses in Thrive not match those in our HRIS and what are the risks or implications of manually updating them to match?
The email mismatches occur because changes weren’t properly synced with the HRIS. Manually updating emails in Thrive risks creating discrepancies since emails are unique identifiers. Audit logs can track changes if you have access, but the best solution is to fix the data directly in the HRIS to keep everything consistent.
Will a Thrive user account be deleted if they are no longer on the Active Directory (AD) feed?
No, a Thrive user account is typically not automatically deleted just by being removed from an AD feed.
Most often, if a user is moved out of the AD provisioning scope, their account will be suspended/deactivated. This means they can't log in, are removed from audiences, and unassigned from content.
Full deletion (with data anonymisation) only occurs if the "Delete" action is specifically enabled in your AD provisioning setup. In this case, deletion happens after AD removal.
How are returning Thrive users managed to ensure a new account, and what does "deleted user" signify in reports regarding this process?
To ensure returning Thrive users get a new account, the "Delete" action must be enabled in your Azure provisioning settings. This configuration in Azure dictates how user deletions flow into Thrive.
When a user is deleted from your Active Directory (AD) with this setting active, their Thrive account is immediately deactivated and then fully deleted (with identifiable data anonymized). If the user later returns, a completely new Thrive profile will be created for them.
The term "deleted user" appearing in reports signifies that a user's profile has undergone this full deletion and anonymization process within Thrive.
How does Thrive handle updating employee records with recycled email addresses, especially when the previous user is inactive?
If you encounter an error when updating an employee's record with a recycled email address (previously used by an inactive user), it's due to a data conflict.
To resolve this, you must submit a support ticket. Provide the recycled email, details of both the new and previous users, the exact error message, and your update method (e.g., API). Our team will investigate and assist in resolving the conflict to ensure accurate user data.
Manager Access and Reporting
Can more than one manager access the Manager Dashboard for a user?
No, more than one manager cannot access the full Manager Dashboard for a user.
That dashboard view is currently restricted to a user's direct line manager and those in the established management hierarchy. While Thrive allows for "Additional Managers" with specific permissions (like viewing learning records or managing goals for an audience), this doesn't include access to the complete Manager Dashboard.
Can A manager see the learning records of their indirect reports?
Yes, managers can see the learning records of both their direct team and their indirect team (up to two levels down). They can do this by searching for a user's name and viewing their profile.