How to manually deactivate / suspend users from your Learning & Skills Platform

Suspending a user prevents them from accessing the platform, without permanently deleting their profile or learning history.

Suspending a User

1. From the Thrive dashboard, go to Manage > Users.

2. Use the search bar to find the user you want to suspend.

3. Click the three-dot menu next to the user’s name and select Suspend.

4. Click OK.

Once suspended, the user will appear with a strikethrough on the Manage Users screen. To reactivate the user, click the three-dot menu next to their name and select Reactivate.

Note:

If you want to permanently delete the user and their personal information, see How to delete users in Thrive.