The Searches tab gives Super Admins an anonymised view of what learners are searching for and what they are, or are not, finding on Thrive. Use it to identify potential content gaps, understand the language learners use and monitor how search results change over time.
To access this tab, go to Insights > Admin Dashboard and select Searches.
Note:
Search reporting is only available to Super Admins. Learner Admins do not have access. Search activity is anonymised and is not linked to named learners in this reporting.
Filters
The Searches tab includes the following filters:
Filter | Description |
|---|---|
Activity Date | Choose the reporting period for search activity. Select Rolling for a relative date range, such as Last 12 Weeks, or Fixed for a specific date range. |
Search Term | Include or exclude specific search terms. Use this to investigate particular topics, keywords or searches that return no results. |
These filters let you review overall search activity or focus on the terms and period you want to investigate.
How Is Search Performing?
The summary metrics provide an overview of search activity for your selected filters:
Metric | What it shows |
|---|---|
Total Searches | The total number of searches performed by learners. |
Total Zero-Result Searches | The number of searches that returned no results. |
Zero-Result Search Rate | The percentage of all searches that returned no results. A higher rate can highlight potential content gaps or content that is difficult to find. |
Average Search Results | The average number of results returned per search. |
Use these figures together to understand how often learners are searching and whether those searches are returning content.
How Is Search Activity Changing Over Time?
The Search Trends chart shows weekly search volumes, comparing searches that returned results with those that returned none.
Use it to identify changes in search activity and investigate increases in zero-result searches. Comparing periods before and after content updates can help you assess whether changes to titles, tags or your content library are improving discoverability.
Are Searches Returning Too Many or Too Few Results?
The Search Distribution chart groups searches by the number of results returned and shows the distribution by week.
Use it to understand whether searches tend to return no results, a small selection or a large number of results. This can help you decide where to investigate content coverage or make titles and tags more specific.
What Are Learners Searching For Most?
The Top Searches section shows the 10 most frequently used search terms.
Review these terms to understand common learner interests and check that your content uses the language learners search for. Popular terms can also help you prioritise content reviews and improvements.
Where Might We Have Content Gaps?
The Zero-Result Searches section highlights the most frequently searched terms that returned no results.
Start here when investigating unmet learning needs. Check whether relevant content already exists and whether its titles and tags reflect the terms learners use. Where suitable content is missing, use these searches to help prioritise new materials.
Note:
A zero-result search does not necessarily mean you need new content. It may indicate that existing content is difficult to discover.
Where Can I View Detailed Search Data?
The Search Detail table provides a sortable breakdown of search terms and their associated metrics.
Use it to investigate individual terms in more detail. Apply the Search Term filter to focus on a particular query, then compare its search volume and results across your selected reporting period.
How Can I Monitor Changes Automatically?
You can create alerts for the summary KPIs without repeatedly checking the dashboard. Hover over a KPI and select Create alert.
Alert type | When to use it |
|---|---|
KPI crosses a set limit | Receive an alert when a metric goes above or below a threshold you define, such as an increase in the Zero-Result Search Rate. |
Regular KPI updates | Receive scheduled updates for a metric, such as a weekly update on Total Searches. |
Use alerts to keep track of important changes and identify when further investigation may be needed.