The AI Assistant tab provides super admins with insights into how learners are using the AI Assistant across the platform. It helps you understand adoption, usage patterns, and the value of the AI Assistant without exposing sensitive conversation data.
Accessing the AI Assistant Tab
To access this tab, go to Insights > Admin Dashboard and select AI Assistant.
This page will only display data if your AI Assistant is enabled. To enable to AI Assistant, see AI Assistant: Setup and Administration.
Filters
Use the filters at the top of the tab to focus on the learners you want to review.
Filter | Description |
|---|---|
Date | Filter to a specific time period. Choose Rolling for a relative date range (such as Last 12 Weeks), or Fixed for a specific date range. Select Include this week to include the current week in a rolling range. |
Thrive Status | Filter learners by their Thrive account status. The default view includes active and new learners. |
Structure and Audience | Focus the report on learners within selected structures and audiences. |
Position Title | Review AI Assistant usage for learners with particular position titles. |
User Attribute Key | Select the custom user attribute you want to filter by, such as Region or Department. This determines which values are available in User Attribute Value. |
User Attribute Value | Select one or more values of the attribute chosen in User Attribute Key to narrow the report – for example, North East if the key is set to Region. |
View by | Changes how the usage comparison chart groups your data, such as by Audience, Position title, or Structure and audience. Use this to change the attribute being compared, rather than to filter which learners are included. |
Once you've set your filters, you can optionally click Save view at the top of the filter panel to save this combination for next time.
Dashboard Sections
Is the AI Assistant Being Used?
This section shows adoption metrics including the percentage and number of learners using the AI Assistant, session counts, message volumes, and usage patterns over time. You can see which days have the highest engagement and how conversation length varies across sessions.
What is the AI Assistant Being Used For?
This section categorises messages by intent (work questions, platform content, translations, summaries, etc.) and shows the percentage of times relevant content was successfully surfaced. You can also see whether responses came from platform content, web search, or other sources.
How Quickly Does the AI Assistant Respond to Learners?
This section displays average response times overall and broken down by message intent and source. These metrics help you monitor AI Assistant performance at scale.
Important Notes
All data displayed is anonymised – no chat transcripts or user-level data is exposed.
Only super admins can access this dashboard.
The AI Assistant may be referred to by a custom name in your organisation, but this dashboard always refers to it as "AI Assistant".