Super Admins

  • Published on Dec 17, 2025
  • 8 minute(s) read
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This article provides a detailed breakdown of the data logic, filtering, and dataset structures for Super Admins. It outlines how the Insights Dashboards aggregate platform-wide data, giving you total visibility into user behaviour, compliance, and content performance.

What data is shown? (Filtering overview)

  1. All dashboards will show ALL data for all users and content for Super Admins

    1. To isolate your own direct/indirect reports in Team Dashboard as a super admin search for yourself in the audience names

    2. It is recommended to apply a filter to segment the data before you start exploring and navigating tabs as this will ensure faster loading of visuals where filters are linked across pages

    3. Filters will only show on tabs that they are relevant for

    4. Pre set filters

      1. Leadership Dashboard

        1. Super administrators are omitted from all pages except assigned learning

          1. Super admins if are assigned content it means they are expected to complete so should be included

        2. All pages are pre filtered to exclude suspended users

        3. Engagement is pre filtered to last 30 complete days, i.e. up to the end of yesterday

        4. Completions is pre filtered to last 30 complete days, i.e. up to the end of yesterday

      2. Team Dashboard (Formerly Team Progress)

        1. Super administrators are omitted from all pages except assigned learning

          1. Super admins if are assigned content it means they are expected to complete so should be included

        2. All pages are pre filtered to exclude suspended users

        3. Completions is pre filtered to last 30 complete days, i.e. up to the end of yesterday

      3. Content Dashboard

        1. Super administrators are omitted from activity and completion metrics

          1. These are covered in some visuals on Content Overview, all visuals on Content Engagement, Completions

          2. Super admins if are assigned content it means they are expected to complete so should be included

        2. All pages are pre filtered to exclude deleted and archived content

        3. All pages are pre filtered to published content

        4. Engagement is pre filtered to last 30 complete days, i.e. up to the end of yesterday

        5. Completions is pre filtered to last 30 complete days, i.e. up to the end of yesterday

      4. Search Dashboard

        1. Admins are omitted, we only display what learners search for

What are the datasets? (tabs overview)

  1. Leadership Dashboard

    1. Things to know

      1. Date filters are available on pages where dates have an ever growing database by date and have pre set date ranges that can be altered and saved to views.

    2. Overview

      1. New one pager designed to give a simple easier to digest landing page for leaders and admins surfacing the data they need. Minimal filters to give simplicity of old ‘Platform’ reporting

        1. Assigned Learning

          1. Callouts of % against complete, incomplete and overdue

          2. List of all contents with RAG

        2. User Reach

          1. Call outs of total users, users that have viewed content and a % based on this

          2. line graph showing monthly the number of team members viewing content each month

        3. Content Views and Engagement

          1. High level platform call outs of platform activity such as views, likes and comments

          2. views over time line graph set to monthly

          3. KPI’s pre set to last 30 days

    3. Assigned Learning

      1. Assigned learning is an overview of compliance in the current moment, this dataset updates based on status changing to overdue or completion of an assigned piece of learning.

      2. Overview of RAG status across overall business and different segmentations

      3. Full table list of all active enrolments

    4. My people

      1. Is a list of all users within your platform

      2. How many have/haven’t logged in this month

      3. List of users with first and last login dates

    5. Engagement

      1. Is a highlight of the last 30 days activity by users

    6. Completions

      1. Is ALL content completions

      2. This includes historical and imported completions

    7. Pathways

      1. The counts of content items to complete are exclusively what is visible to the user

        1. for example user A could be assigned pathway 1 and need to complete 10 items, user B the same pathway but only 8 of the 10 are visible to them. Therefore between the 2 there are 18 content items to complete

      2. Overview of all assigned pathways

      3. Tabular list of assigned pathways to users including

        1. number of content items to complete in pathway

        2. number completed

        3. % complete

    8. Events

      1. Full detail and call out figures of all users against events

    9. Attempts

      1. Overview of all assessment/quiz forms of content with detail on pass/fail/incomplete attempts

      2. Includes CMI5, Scorm packages, Quiz, Mixed content, Assessment

        1. Scorm and CMI5 packages need to be authored correctly for the information to be present

  2. Team Dashboard (Formerly Team Progress)

    1. Things to know

      1. Date filters are available on pages where dates have an ever growing database by date and have pre set date ranges that can be altered and saved to views.

    2. Overview

      1. New one pager designed to give a simple easier to digest landing page for team managers surfacing the data they need. Minimal filters to give simplicity of old ‘Teams’ reporting

        1. Assigned learning

          1. RAG bar of learners by name

          2. List of overdue learning sorted by most overdue

            1. using the ‘Overdue or Open’ parameter at the top, this can be swapped to open learning surfacing the nearest to due first

        2. Events

          1. Call outs of the number of event occurrences with team members registered upcoming in the next 2 weeks

          2. Call out of the number of team members registered to events upcoming in the next 2 weeks

          3. Bar graph calendar chart showing number of team members attending events across the next 2 weeks

          4. Split bar chart showing event and % of registrations/cancellations of events coming in the next 2 weeks

          5. List of team members and the events they have registered or cancelled upcoming in the next 2 weeks

        3. User Reach

          1. Call outs of total users, users that have viewed content and a % based on this

          2. line graph showing monthly the number of team members viewing content each month

    3. Assigned Learning

      1. Assigned learning is an overview of compliance in the current moment, this dataset updates based on status changing to overdue or completion of an assigned piece of learning.

      2. KPI’s and callouts to the totals and users with outstanding assignments

      3. Full table list of all active enrolments

        1. where progress is measure in a % this is included such as pathway/video

          1. a Null here indicates that the content does not progress based on a % complete or has yet to be started

    4. Completions

      1. Is ALL content completions

      2. This includes historical and imported completions

    5. Badges

      1. Is a highlight of the custom badges earned

      2. data will only populate here if you have enabled custom badging

    6. My people

      1. Is a list of all users within your platform

      2. How many have/haven’t viewed content this month

      3. Average time spent learning trend

      4. List of users with latest activity date

    7. Pathways

      1. The counts of content items to complete are exclusively what is visible to the user

        1. for example user A could be assigned pathway 1 and need to complete 10 items, user B the same pathway but only 8 of the 10 are visible to them. Therefore between the 2 there are 18 content items to complete

      2. Overview of all assigned pathways

      3. Tabular list of assigned pathways to users including

        1. List breakdown of all content items to complete and if they are complete/incomplete

        2. % complete

      4. Tabular list of ALL pathways to users, if a user has started a pathway it will show here, including assigned

        1. List breakdown of all content items to complete and if they are complete/incomplete

        2. % complete

    8. Events

      1. Full detail and call out figures of all users  against events

    9. Attempts

      1. Overview of all assessment/quiz forms of content with detail on pass/fail/incomplete attempts

      2. Highlights of most incorrect answers

      3. Detail on all answers given for all assessment types

        1. Scorm and CMI5 packages need to be authored correctly for the information to be present

      4. Includes CMI5, Scorm packages, Quiz, Mixed content, Assessment

        1. Scorm and CMI5 packages need to be authored correctly for the information to be present

  3. Content Dashboard

    1. Things to know

      1. Date filters are available on pages where dates have an ever growing database by date and have pre set date ranges that can be altered and saved to views.

    2. Content Overview

      1. Is a highlight of all content in the platform, how much is untagged and key engagement callouts

      2. How users are consuming content either by web or mobile app

      3. How users are finding content from within the platform such as by search, campaign

      4. List of all content items

    3. Content Engagement

      1. Is a more detailed on what happens when a user engages

        1. How long for

        2. Bounce rate (where a learner has left the content in less than 10 seconds)

        3. What content types or topics see the most activity

      2. List of all content that has had activity in the chosen timeframe (default 30 days)

    4. Assigned Learning

      1. Assigned learning is an overview of compliance in the current moment, this dataset updates based on status changing to overdue or completion of an assigned piece of learning.

      2. KPI’s and callouts to the totals

      3. NOTE: Enhancement planned to add user detail table

    5. Completions

      1. Is ALL content completions

      2. This includes historical and imported completions

      3. NOTE: Enhancement planned to add user detail table

    6. Pathways

      1. The counts of content items to complete are exclusively what is visible to the user

        1. for example user A could be assigned pathway 1 and need to complete 10 items, user B the same pathway but only 8 of the 10 are visible to them. Therefore between the 2 there are 18 content items to complete

      2. Overview of all pathways

      3. Bar showing average % complete

      4. Tabular list of ALL pathways

        1. How many have started the pathway/section

        2. How many users have completed the pathway/section/content item

          1. % complete of all 3

        3. Identify bottlenecks

    7. Events

      1. Full detail and call out figures of all events

        1. Attendance, cancellations, reasons for cancelling, waitlist

        2. utilisation of spaces

    8. Attempts

      1. Overview of all assessment/quiz forms of content with detail on pass/fail/incomplete attempts

      2. Highlights of questions number of correct/incorrect answers

      3. Detail on all answers given for all assessment types

        1. Scorm and CMI5 packages need to be authored correctly for the information to be present

      4. Includes CMI5, Scorm packages, Quiz, Mixed content, Assessment

        1. Scorm and CMI5 packages need to be authored correctly for the information to be present

  4. Search Dashboard

    1. Searches with and without results

    2. Ratio of successful vs. zero-result searches

    3. Distribution of searches made by the number of results returned

    4. Top 10 search terms

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