Search Dashboard

The Search Dashboard gives Super Admins deep, anonymised visibility into how learners are searching for content and what they are, or are not, finding on your Thrive platform. It helps you identify content gaps, assess the search performance of your content, and optimise the overall search experience.

Use Cases

Identify content gaps: Spot the terms users are searching for but where little or no content is returned. This highlights opportunities to create new, relevant learning materials.
Validate content volume: Review the ratio of successful to zero-result searches. If searches consistently return too many or too few results, you may need to adjust your content tagging or platform configuration.
Align content terminology: Understand the exact phrasing and terms your learners use, allowing you to align content titles and tags with their language.
Track performance: Monitor week-over-week trends in search activity and the successful return rate to measure the impact of content changes and site optimisation.

Accessing the Search Dashboard

The Search Dashboard is accessible to Super Admins and is powered by anonymised data gathered from learner activity.

Note:
The Search Dashboard is only available to Super Admis. Learner Admins do not have access to this feature.

To open the Search Dashboard, on the Thrive menu, go to Insights > Search Dashboard.

Filtering

The Search Dashboard includes two main filters at the top of the report to refine the data displayed:

Filter	Description
Activity Date	Determines the time frame for the search activity included in the report. You can choose between Rolling (for example, the Last 12 Weeks) or a Fixed date range.
Search Term	Allows you to focus the report on specific search queries. Use this to Include or Exclude specific terms when investigating zero-result terms or particular keywords.

Dashboard Sections

The dashboard is structured into several sections, providing both high-level metrics and detailed analysis.

Key Performance Indicators (KPIs)

The following KPIs provide an immediate snapshot of platform search health:

Total Searches: The total number of searches performed by learners.
Total Zero-Result Searches: The total number of searches that returned zero results.
Zero-Result Search Rate: The percentage of zero-result searches against all searches performed. A high rate indicates significant content gaps.
Average Search Results: The average number of results returned per search.

Creating KPI Alerts

You can create automated alerts for any KPI. To do this, hover over the KPI and click the Create alert button. This allows you to monitor key changes, such as a sharp rise in Zero-Result Search Rate or a dip in Total Searches, without constantly viewing the dashboard.

The available alert types for this dashboard are:

KPI crosses a set limit: Triggers an alert when the metric goes above or below a specific threshold value you define.
Regular KPI updates: Allows you to receive scheduled updates for the metric (for example, a weekly update every Monday).

Detailed Analysis Sections

Section	Description	Key Insight
Search Trends	A weekly view of searches, tracking the volume of searches that return results versus those that do not.	Helps identify if the zero-result rate is stable or if it spikes following specific content or configuration changes.
Search Distribution	A weekly view of search results based on the number of results returned, grouped into buckets.	Helps you understand if the returned search results are evenly distributed or if a disproportionate number of searches are returning too many (or too few) items.
Top Searches	The top 10 searches performed on the platform.	Use this to validate that your most frequent search terms correspond to the content you expect to be prioritised.
Zero-Result Searches	The most searched terms which returned zero results.	This is the primary area for identifying content gaps. Reviewing these terms suggests topics that your learners are actively seeking but which are currently missing from the platform.
Search Detail	Detail of key metrics by search.	Provides a comprehensive, sortable table of all individual search terms and their associated metrics for granular investigation.