Content Dashboard

The Content Dashboard offers a clear, at-a-glance view of how your content is performing across your Thrive platform. It helps you monitor content health, track engagement, and understand reach – making it easy to identify what’s working well, what may need updating, and how learners are interacting with your content.

What you see on the dashboard will depend on your role:

Admins can view performance data for all content across the platform.
Collaboration Managers only see insights for the content linked to their collaborations.

To access the Content Dashboard, on your Thrive platform, go to Insights > Content Dashboard.

Note:
The Content Dashboard reflects content from both legacy and new content models. You can filter and sort by content type to compare performance, with no gaps in data from the migration.

Filters

Use the filters at the top of the dashboard to focus your analysis. You can segment the data by Content Title, Type, Author, Content Deleted, and more.

Overview

This section gives an overview of how your content is performing.

The available visuals inside the Overview tab include:

Visual	Description
Total Content Items	Total number of content items under your remit.
Untagged Content	Number of your content items that do not have any tags.
Total Views	Total number of views across your content items.
Total Likes	Total number of likes received across your content items.
Total Comments	Total number of comments received across your content items.
Total Shares	Total number of times your content items have been shared.
How is content viewed?	A graph displays whether users are accessing content via the web or the mobile app.
How long is content viewed?	Average amount of time users spend viewing each content item.
Top Content Creators	Highlights top contributors, including Author, Collaboration, Total Content Items, Average Activities Per Content Item, and Average Duration In Minutes.
How is content found?	Shows how users discovered your content. Sources include notifications, campaigns, search, pinned content, learn recommendations, and the homepage feed.
Total Content Items by Translation Code	Shows how many content items are available for each language or translation code.
What content is most viewed from content creator?	Ranks content by views for each creator, limited to mixed content type with views recorded. Includes Title, Views, Unique Items, Total Items, Assessments, Audios, Content Carousels, Embeds, Images, Links, Mentorship Programmes, Page Navigations, PDF/Files, Quizzes, Social Feeds, Texts, Videos, and Zip Files & Archives.
Content directory	A grid view showing all of your content in one place.

Engagement

This section focuses on what’s resonating with your audience and how content is being interacted with.

The available visuals inside the Engagement tab include:

Visual	Description
How long is content viewed?	Shows the average time content is viewed, in minutes.
What type of content is most popular?	Identifies the most commonly viewed types of content (e.g. articles, files).
What topics are trending?	Highlights popular themes and tags across your content.
Bounce Rate	Percentage of users who exit a content item within 10 seconds.
Content health check	A grid view showing all of your content in one place. It provides a detailed breakdown of each individual content item, including last activity and updated date, engagement metrics, such as likes, comments, shares, and pins, bounce rate and average view duration.

Assigned Content

The Assigned Content section provides an overview of learning content you've assigned to users.

It includes status tracking for:

Completed content
Incomplete/open assignments
Overdue items

Note:
This section is only relevant if your collaboration posts assigned learning. If no assigned content has been created, this area will appear blank.

Completions

The Completions tab offers comprehensive insights into the performance and engagement of your content.

This section allows you to track the total and average completions for your content items, understand completion trends, identify the most popular topics and content, and view detailed completion lists.

Pathways

The Pathways tab provides you with insights into pathways and the learners journey within Pathways.

The available visuals inside the Pathways tab include:

Visual	Description
Total pathways	The total number of pathways.
What percentage of users who start a pathway complete it?	Shows as a percentage whether users who start a pathway complete it or not.
Total content and tasks within pathways	The total number of content items and tasks within a pathway.
Average content and tasks within pathways	The average number of content items and tasks within a pathway.
Pathway detail	A grid view showing all of your pathways in one place. It provides a detailed breakdown of each pathway including sections and tasks within it. You can see at a glance how many users have started and completed the pathway, section or individual content items.

Events

The Events tab provides detailed analytics on event activity – including attendance rates, cancellations, and waitlist status – specific to your events. This section allows you to quickly monitor event engagement, manage scheduling, and make data-driven decisions regarding event resources and planning.

Attempts

The Attempts tab summarises passed, failed, and incomplete content attempts, along with the average score of learners across all successful and unsuccessful attempts. This tab highlights performance trends by content title and identifies knowledge gaps by listing top incorrectly answered questions. Detailed tables are available for deep-dive analysis of individual user scores and specific responses to every question.

Flagged Content

This section surfaces unresolved content flags raised by learners, helping you identify and action items that need attention. For details on the metrics, filters, and how to resolve flags, see Flagged Content.

Ratings

This section focuses on content ratings provided by learners for your content.

The available visuals inside the Ratings tab include:

Visual	Description
Average rating	The average rating across all content. If someone rates the same content more than once, only their latest rating counts, so the average stays fair. The number in brackets is the total number of ratings.
Total ratings with a note	The number of ratings left with a note. If someone rates the same content more than once, only their latest rating counts. Underneath, you'll see what percentage of all ratings include a note.
Content with ratings	The percentage of content that has at least one rating. Underneath, you'll see how many pieces of content have been rated, out of all content.
Rated content averaging below three stars	The percentage of rated content that currently averages below three stars. If someone rates the same content more than once, only their latest rating counts. Underneath, you'll see how many pieces of content are below three stars, out of all content with ratings.
Users rating content in the last 30 days	The percentage of people who have rated content in the last 30 days, out of everyone who has ever rated content. Underneath, you'll see how many people rated in the last 30 days, out of the total.
Average rating by week	The average rating each week. If someone rates the same content more than once in a day, only their last rating that day counts. Ratings on different days all count, so this shows how opinions change over time. The main number is this week, shown alongside last week and the change between them. This week's figure may shift as more ratings come in.
Rating distribution	How many ratings sit at each star level, from one to five. If someone rates the same content more than once, only their latest rating counts.
Average rating by content length	The average rating for content of different lengths. If someone rates the same content more than once, only their latest rating counts. Bars in red average below three stars. The duration used is the set or default duration, whichever is longer.
Average rating by parameter	Your data, your way! Use the 'View by' parameter in the filter pane to change this chart based on your selected attribute.
Highest-rated content	All content with an average rating above four stars. If none of your content averages above four stars yet, this tile will be empty. If someone rates the same content more than once, only their latest rating counts, so the average stays fair. The number in brackets is the total number of ratings. The duration shown is the set or default duration, whichever is longer. The pencil shows when the content was last updated.
Lowest-rated content	All content with an average rating below two stars. If none of your content averages below two stars yet, this tile will be empty. If someone rates the same content more than once, only their latest rating counts, so the average stays fair. The number in brackets is the total number of ratings. The duration shown is the set or default duration, whichever is longer. The pencil shows when the content was last updated.
Biggest rating drops in the last 30 days	Up to five pieces of content whose average rating has dropped the most in the last 30 days, compared with their all-time average. If nothing has dropped, or no content has been rated in the last 30 days, this tile will be empty. The red number shows how far each one has dropped. The smaller numbers show the all-time average, then the last 30 days. The duration shown is the set or default duration, whichever is longer. The pencil shows when the content was last updated.
Ratings and feedback	Each person's latest rating for each piece of content, with any note they left. One-star ratings show in red and five-star ratings in green. Hover over a note to read it in full, or select a column heading to sort.

How We Handle Repeat Ratings

If someone rates the same piece of content more than once:

Ratings: We keep one per day, which is their last rating that day.
Feedback: We keep only the feedback from their most recent rating, whenever it was given. If they didn't leave feedback that time, the field will be blank, even if they left feedback before.

If You Turn Ratings Off

Any ratings and feedback you already have will stay in your dashboards and data. People won't be able to add new ratings until you turn the option back on.

Who Can See Individual Ratings and Feedback

You'll find ratings and feedback for each person in the Content Dashboard. They're visible to:

Super Admins
Everyone in the content collaboration that owns the content

If you access your Thrive data through Snowflake data share, you'll see this information there too.

Note:
Ratings and feedback by person also appear in the Activity tab on each piece of content. See who can view the Activity tab.