AI Assistant (Kiki): Setup and Administration

This guide provides a comprehensive overview of how to set up and manage the Thrive AI Assistant (known as “Kiki”) for your organisation. Here, you'll find detailed instructions on how to enable the feature, customise its settings, and understand its capabilities, limitations, and data privacy policies.

Note:

For a guide on using the AI Assistant, see AI Assistant (Kiki): For Learners.

Enabling the AI Assistant

1. In the Thrive menu, go to Configure > AI features.

2. In the Providers section, select your preferred language model(s) by checking the box next to OpenAI and/or Google.
   

3. Under Features, toggle AI Assistant on.
   

4. Enter the Assistant name (e.g. “Kiki”).

5. Choose a Tone of voice, such as Balanced (default) or Casual depending on how you’d like the AI Assistant to respond to users.
   

6. (Optional) To restrict the AI Assistant to admin use only, under Permissions, select Admins only.

7. Click Save.

Once enabled, the AI Assistant will be active and ready to assist users on your Thrive platform.

Note:

Enabling the AI Assistant requires acceptance of Thrive’s AI Privacy Policy. See the AI Privacy and Usage Policy for full details on data handling.

Enhanced Learner Profile Context

Enhanced Learner Profile Context allows the AI Assistant to gain a deeper understanding of each learner. This enables the Assistant to provide support that is more relevant, personalised, and effective.

The AI Assistant can access key details to tailor its guidance, including:

• Role: Understands the learner’s position in the organisation.

• Skills: Recognises a learner's strengths and areas to develop.

• Topics: Knows what the learner is actively exploring.

• Goals: Understands what the learner is aiming to achieve.

Data Privacy and Security

• Data Isolation: With the AI Assistant, user input is processed within the Thrive platform to generate an optimised prompt. This prompt is then sent to the AI provider’s LLM, which returns a response.

• Model Training: Customer data is never used to train our AI partners’ models. This is contractually guaranteed under our agreements with both providers.

• Data Retention: Data processed through the AI Assistant follows the same retention policies as the rest of the Thrive platform, meaning it is retained only for the duration of the relevant contractual agreement. User inputs are stored in the same way as other user data within the platform. As above, we have contractual guarantees with our AI partners ensuring that no customer data is ever used for model training or retained beyond the necessary operational period.

• Privacy and Security: The AI Assistant is built with the same security architecture and strict controls as the rest of the Thrive platform. It operates under our established security framework and is fully covered by our SOC 2 and ISO 27001 compliance. Our selected AI partners offer incredibly strong security and compliance programs allowing us to offer these features to customers with complete peace of mind.

Note:

For more information, see AI Privacy and Usage Policy

Current Limitations

Kiki is focused on helping each learner find and engage with relevant learning content. To set clear expectations:

• No support for PDFs created in the AI Content Creator (also known as “Mixed Content”).

• No support for SCORM package ingestion (titles and descriptions only for now).

• No knowledge of events beyond their title/description.

• No access to campaigns or other user activity in Thrive.

• No ability to retrieve knowledge from videos without transcripts.

• No analytics or usage reporting yet available.

• No “action-taking” (for example, creating support tickets, editing content).

Supported Content Types

Articles

Files

Videos

Links

Events

Content Created with the Content Creator (AKA “Mixed Content”)

Everything Else

Roadmap and Future Capabilities

Planned enhancements include:

• Trusted Web Search: Extend knowledge beyond Thrive using a whitelist of approved domains. Target: October

• SCORM Support: Full search coverage of SCORM files. Target: Early December

• Expanded Integrations: Federated search across tools like SharePoint and Google Drive for a unified learning hub. Target: Early December