Thrive’s AI Assistant (also known as “Kiki”) is designed to help users quickly access information across Thrive and internal knowledge sources, and take action without leaving the chat interface. Whether answering support queries, surfacing relevant learning content, registering for events, or summarising documents, the AI Assistant provides context-aware assistance tailored to your organisation's brand and needs.
The AI Assistant works across both desktop and mobile, delivering responses directly from your organisation’s Thrive content and, when enabled, other connected sources.
Note:
Learners can only see content that’s been shared with them, either directly or through an audience. If a piece of content is restricted to a specific audience, users outside of that audience won’t be able to view it. This helps ensure content visibility remains properly controlled.
For a complete, up-to-date list of current constraints, including content types the AI Assistant doesn’t yet support and its action limitations, see Current Limitations.
Personalised Help with Your Profile
The AI Assistant can give you more relevant and personalised support by understanding key details from your learner profile, such as your role, Skills, topics, and goals. This helps it provide guidance that's tailored specifically to you.
Using the AI Assistant
Once enabled, the AI Assistant is accessible to all users in your platform. Users can interact with the AI Assistant by typing a question or using the microphone icon for voice-to-text input.
To use voice-to-text, simply select the microphone in the Search bar or AI Assistant window and speak your prompt; your speech will be transcribed directly into the input field.
Example prompts include:
"How do I upload a new learning resource?"
"What's the deadline for my compliance training?"
"Register me for the onboarding session next Tuesday."
"What learning do I have outstanding?"
"Show me Spaces related to leadership."
Supported Interactions
Answering Questions: The AI Assistant responds to user queries using your Thrive content and internal knowledge bases, such as Thrive Help. If the AI Assistant cannot find an answer, it will suggest next steps.
Content Recommendations: The AI Assistant recommends relevant learning resources based on the context of the question and user role.
Summarisation and Definitions: Users can request quick overviews or key takeaways from any supported content, as well as plain-language definitions of specific terms.
Multilingual Support: Users can request content to be summarised or translated into another language.
Event Discovery and Registration: Users can find upcoming events and register for them directly in the chat interface. The AI Assistant displays event cards with registration actions, so users can complete the full flow without navigating away.
Learning Management: Users can ask the AI Assistant to surface outstanding or completed learning and navigate directly to content from within the chat interface.
Community Exploration: Users can explore Spaces and find people through conversational queries, with results displayed as interactive cards directly in chat.
Coach Mode
Coach Mode is a guided coaching experience that turns conversations into action. When you use Coach Mode, Kiki grounds its responses in your platform content, backs them with clear references, and links you directly to the learning that supports your next step.
To get started, open Kiki on a content screen and switch to Coach Mode using the mode selector. From there, ask a coaching question and Kiki will respond with answers drawn from the content available to you – along with direct links to explore further.
Example prompts to try:
"I want to improve my presentation skills."
"What learning is available on managing difficult conversations?"
"Help me prepare for a leadership role."
Note:
Coach Mode must be enabled by your organisation's administrator. Kiki will only recommend content that's been shared with you. Mentor suggestions are only available where Mentoring is enabled.
Knowledge Sources
The AI Assistant is designed to provide fast, accurate answers by drawing on the most relevant information available. It accesses several main knowledge sources:
Customer Content: Organisation-specific learning and training resources stored within Thrive. This ensures learners can quickly locate and engage with the materials that matter most to their role and development.
Thrive Help: Thrive’s public knowledge base that provides platform support and guidance.
Trusted Web Search: Admins can define a allowlist of trusted URLs for the AI Assistant can reference directly in its answers, ensuring responses are accurate, compliant, and aligned with approved external sources.
Connector Search: Admins can connect the AI Assistant to third-party knowledge tools, such as Google Drive and SharePoint, allowing it to digest and answer questions from a wide range of supported content formats, including documents, presentations, and PDFs.
Note:
For more information, see Connector Search.
An intelligent routing system ensures the AI Assistant pulls from the right source depending on the type and origin of the question. This creates a seamless experience:
Queries like “How do I reset my password?” are directed to Thrive Help.
Queries like “What leadership training is available?” are directed to Customer Content.
Document Retrieval
The AI Assistant retrieves documents and information that are directly relevant to user queries, making search faster and more targeted.
Supported content types include:
Content titles
Content descriptions
Articles
PDF files
Video transcripts
Each answer also includes linked “Sources,” showing where the information came from. This transparency builds trust and encourages learners to explore original materials.
Kiki can also summarise longer pieces of content and translate them into different languages, improving accessibility for global teams.