Thrive’s AI Assistant (known as “Kiki”) is designed to help users quickly access information across Thrive and internal knowledge sources. Whether answering support queries, surfacing relevant learning content, or summarising documents, the AI Assistant provides context-aware assistance tailored to your organisation’s brand and needs.
The AI Assistant works across both desktop and mobile, delivering responses directly from your organisation’s Thrive content and, when enabled, other connected sources.
Note:
Learners can only see content that’s been shared with them, either directly or through an audience. If a piece of content is restricted to a specific audience, users outside of that audience won’t be able to view it. This helps ensure content visibility remains properly controlled.
Personalised Help with Your Profile
The AI Assistant can give you more relevant and personalised support by understanding key details from your learner profile, such as your role, skills, topics, and goals. This helps it provide guidance that's tailored specifically to you.
Using the AI Assistant
Once enabled, the AI Assistant is accessible to all users in your platform. Users can interact with the AI Assistant by typing a question or prompt, such as:
“How do I upload a new learning resource?”
“What’s the deadline for my compliance training?”
“Summarise the Cybersecurity 101 course.”
Supported Interactions
Answering Questions:
The AI Assistant responds to user queries using your Thrive content and internal knowledge bases, such as Thrive Help. If the AI Assistant cannot find an answer, it will suggest next steps.Content Recommendations:
The AI Assistant recommends relevant learning resources based on the context of the question and user role.Summarisation and Definitions:
Users can request quick overviews or key takeaways from any supported content, as well as plain-language definitions of specific terms.Multilingual Support:
Users can request content to be summarised or translated into another language.
Knowledge Sources
The AI Assistant is designed to provide fast, accurate answers by drawing on the most relevant information available. Today, it accesses two main knowledge sources:
Customer Content: Organisation-specific learning and training resources stored within Thrive. This ensures learners can quickly locate and engage with the materials that matter most to their role and development.
Thrive Help: Thrive’s public knowledge base that provides platform support and guidance.
An intelligent routing system ensures the AI Assistant pulls from the right source depending on the type and origin of the question. This creates a seamless experience:
Queries like “How do I reset my password?” are directed to Thrive Help.
Queries like “What leadership training is available?” are directed to customer content.
Document Retrieval
The AI Assistant retrieves documents and information that are directly relevant to user queries, making search faster and more targeted.
Supported content types include:
Content titles
Content descriptions
Articles
PDF files
Note:
PDFs added via the AI Content Creator - where multiple types of content blocks can be added on the same page - are not yet supported.
Video transcripts
Each answer also includes linked “Sources,” showing where the information came from. This transparency builds trust and encourages learners to explore original materials.
Kiki can also summarise longer pieces of content and translate them into different languages, improving accessibility for global teams.