Once an additional domain has been added to your instance, there are a few things to set up so users get a consistent, on-brand experience. This guide covers the steps to follow after a new domain is live.
Note:
For background on how multiple domains work, see Multi-Domain Tenants Overview.
Update Your User Provisioning Process
Assign users to domains. When you create or update user profiles, assign each user to the right domain. You can do this through CSV upload, webhooks, or SCIM.
If you manage users by CSV, see Managing Users via CSV Import (Create, Update & Suspend) Overview for how to include the domain when you import users.
If you use a separate provisioning system, make sure it's set up to handle the domain field.
Configure Domain-Specific Settings
Branding. Go to the new domain and log in. Then go to Configure > Theme to set the colours, themes, and logos for that domain. This gives users a consistent, on-brand experience wherever they log in.
If your admin account uses single sign-on (SSO) and is set up on a different domain, you'll need a separate super admin account that can log in manually to reach the new domain. If you don't use SSO, your existing account can log in to any domain.
Authentication. If you want SSO or another login method for the new domain, you'll need to configure an Identity Provider (IdP) for it. The Support team sets this up, so contact them to arrange it.
Create and Manage Domain-Specific Content
Content. Use the domain rule in Smart Audiences to target content and campaigns at users on a specific domain. Keep that content relevant to the people on that domain.
Visibility. Use visibility settings to control which users, across domains, can see each piece of content.