In Thrive, user deletion is designed to support data privacy by removing personally identifiable information (PII) while preserving completion and activity records for reporting purposes.
There are three ways to delete a user profile:
API: Use the standard user management API endpoint with a
user_deletedcall.SCIM: Automatically triggered by your Identity Management System (IMS), such as Azure or Okta, depending on your organisation’s SCIM configuration.
Zapier: Using the
user_deletedcall in our Zapier API integration.
What Happens When a User Is Deleted?
Deleting a user in Thrive:
Obfuscates the user profile by removing all personal details such as first name, last name, email address, and reference ID.
Retains all learning activity and completion data. This is stored separately from the user profile and is not removed during deletion.
This approach ensures compliance with GDPR and other data privacy standards, especially in cases where a user leaves the organisation and requests deletion of their personal data.
Important Notes
This process performs a hard delete of personal information.
Once a user is deleted, their profile cannot be restored or viewed.
The only way to link a deleted user to their historic activity is by using their internal Thrive ID (e.g.
602a3ca697f01147dd56f7b3), which we recommend storing securely along with the user’s reference.
Example: Provision and Manage User Accounts via API
